Jetwings Lanka Tours (Pvt) Ltd.
Jetwings Lanka Tours understands that travel plans can sometimes change. This Refund & Cancellation Policy explains the payment requirements and refund conditions applicable to bookings made with Jetwings Lanka Tours.
1. Payment Policy
A. Group Bookings
For group bookings:
- A 50% deposit is required immediately upon confirmation of the booking.
- The remaining 50% balance must be paid in full at least 14 days before the scheduled arrival date.
B. Family & Individual Bookings
For family and individual bookings:
- A 50% deposit is required immediately upon confirmation of the booking.
- The remaining 50% balance must be paid in full at least 7 days before the scheduled arrival date.
A booking is considered confirmed only after the required deposit has been received and confirmation has been issued by Jetwings Lanka Tours.
2. Cancellation & Refund Policy
Refunds are calculated based on the number of days between the date the cancellation is received and the scheduled arrival date.
A. Group Bookings
Cancellation more than 30 days before arrival
The client is entitled to a 100% refund of the amount paid.
Cancellation 15–30 days before arrival
The client is entitled to a 50% refund of the amount paid.
Cancellation 1–14 days before arrival
A 100% cancellation charge applies.
No refund will be provided.
No-Show
If the client or group does not arrive on the scheduled arrival date without prior cancellation, the booking will be treated as a no-show.
A 100% cancellation charge applies and no refund will be provided.
B. Family & Individual Bookings
Cancellation more than 30 days before arrival
The client is entitled to a 100% refund of the amount paid.
Cancellation 15–30 days before arrival
The client is entitled to a 50% refund of the amount paid.
Cancellation 1–14 days before arrival
A 100% cancellation charge applies.
No refund will be provided.
No-Show
If the client does not arrive on the scheduled arrival date without prior cancellation, the booking will be treated as a no-show.
A 100% cancellation charge applies and no refund will be provided.
3. Refund Processing
Where a refund is applicable, Jetwings Lanka Tours will process the refund after receiving and verifying the cancellation request.
Refunds will normally be made using the original payment method, where possible.
The processing time may vary depending on the payment method and the relevant banking or financial institution.
4. Bank Charges & Refund Fees
All bank charges, intermediary bank charges, transaction fees, currency conversion charges, and other applicable refund processing fees shall be borne by the client.
These charges will be deducted from the refundable amount where applicable.
For example, if a client is entitled to a refund, the amount actually received by the client may be reduced by applicable bank and payment processing charges.
5. Cancellation Request
Cancellation requests must be submitted to Jetwings Lanka Tours in writing by email or another officially accepted communication channel.
The date and time on which the cancellation request is received by Jetwings Lanka Tours will be used to determine the applicable cancellation period.
Verbal requests may not be considered valid until confirmed in writing.
6. Supplier-Specific Cancellation Conditions
Certain services, including hotels, airlines, train tickets, safaris, events, special activities, transportation providers, and other third-party services, may have their own cancellation and refund conditions.
Where a specific supplier’s cancellation policy has been communicated to the client at the time of booking, that policy may apply to the relevant service.
7. Changes to Bookings
A request to change travel dates, hotels, services, passenger details, transportation, or itinerary arrangements may be treated as an amendment rather than a cancellation.
Amendments are subject to availability and may result in additional charges.
Any non-refundable charges imposed by third-party suppliers may be payable by the client.
8. Force Majeure
Refunds or changes arising from extraordinary circumstances beyond the reasonable control of Jetwings Lanka Tours will be considered on a case-by-case basis, taking into account amounts already paid to hotels, transport providers, activity operators, and other suppliers.
Such circumstances may include natural disasters, severe weather, government restrictions, pandemics, war, civil unrest, strikes, airport closures, road closures, or other unforeseen events.
9. Acceptance of Policy
By making a booking or paying a deposit, the client confirms that they have read, understood, and accepted this Refund & Cancellation Policy.
For further information, please contact:
Jetwings Lanka Tours (Pvt) Ltd.
Email: info@jetwingslanka.com
Telephone / WhatsApp: +94 70 609 9355
Website: www.jetwingslanka.com
Last Updated: September 2026
